Job Openings >> Actively Learn Product Support Specialist, Remote
Actively Learn Product Support Specialist, Remote
Summary
Title:Actively Learn Product Support Specialist, Remote
ID:1735
Department:Customer Support
Description

Product Support Specialist

Location: Remote

In this role you will support and educate users on Actively Learn and Achieve3000 Math, working as a part of our Support team. You will be our front-line to all user inquiries that range from getting teachers started on our platform to helping more seasoned users with technical issues.

Responsibilities:

  • Responding to user inquiries via email, chat, social media, and phone.
  • Tracking bugs affecting users and working closely with the Engineering team to ensure a timely resolution.
  • Influencing product development by bringing user feedback into the product development cycle.
  • Create campaigns that build awareness and excitement for our platform.

Preferred Qualifications:

  • 1-2 years of experience in a customer-facing role. Experience in a technical support role is a plus.
  • Demonstrate a strong work ethic, empathy, excellent communication skills, and ability to take direction and guidance.
  • Strong troubleshooting skills and willing to keep digging to find the root cause of an issue.
  • Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency.
  • Having a desire to learn new skills and take on more responsibilities.
  • Being able to work independently but know when to ask for help.
  • Able to work variable work hours based on business needs
  • Basic SQL knowledge is a plus.
This opening is closed and is no longer accepting applications
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