Job Openings >> Actively Learn Client Success Manager, Midwest
Actively Learn Client Success Manager, Midwest
Summary
Title:Actively Learn Client Success Manager, Midwest
ID:1734
Department:Professional Services
Description

Client Success Manager

Location: United States - Midwest 

At Actively Learn, we strive to be not just a vendor to schools and districts, but a true partner. This means we’re relentlessly focused on delivering value in every partnership. In this role you will work proactively with schools and districts to get their students reading for depth. You will be responsible for onboarding partners and ensuring they will renew. To do this, you’ll need to build and maintain strong, long-lasting partnerships with stakeholders at all levels of K-12 institutions. Product and pedagogy experience will help partners use Actively Learn to its fullest potential.

Responsibilities:

  • Own end-to-end client lifecycle post-sale with a dedicated portfolio of partners
  • Develop and lead implementation plans with partners
  • Deliver professional development sessions, both in person, and online
  • Monitor partner and portfolio health and ensure satisfaction by developing strong relationships and increasing usage and adoption
  • Serve as an implementation expert and partner to help schools and districts drive improved student reading outcomes
  • Travel approximately 20% to meet with partners for professional learning & planning

Qualifications:

  • 4+ years in a Sales (likely expansions) or Success (renewal) role, ideally at an EdTech B2B or B2G at a software company
  • Demonstrated project and portfolio management skills with 60+ partners
  • Excellent communications across all channels, with an emphasis on written communication
  • Experience in probing for underlying customer needs and providing solutions based on them
  • Strong communication and interpersonal skills with aptitude in building relationships with every level of decision making in schools & districts
  • Have a proven ability to organize and prioritize against competing needs
This opening is closed and is no longer accepting applications
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